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How to Provide Great Customer Service

How to Provide Great Customer Service

Facilitating a positive customer experience is important for the success of any business. For auto shops, putting extra thought into your customer experience can help build trust that translates into long-term customer relationships and even referrals. The good news...
How to Organize Your Shop

How to Organize Your Shop

If someone walked up to you in the shop and asked for a specific tool, would you know where to find it? Chances are, it might take a minute. That may not seem like much, but when you think about how many times a day your technicians are looking for tools, the...